Frequently Asked Questions

Usually not. Most patients book with us directly. Some insurance plans, including certain HMO and Tricare plans, do require one. We check this when we verify your benefits, and if you need a referral we'll help you get it before your visit.

Most new patients are seen within the same week, and sometimes as early as the next day. It depends on physician availability at your preferred office and how quickly we can verify your insurance.

Use our appointment request form or call (704) 542-3988. Either way, our team calls you back within one business day to confirm a time and check your coverage.

Ask your doctor's office to fax the referral and any relevant records to (704) 542-3912, then call us or send an appointment request. We'll verify your insurance, book your evaluation and make sure your physician has your records before you arrive.

Yes. You can be seen in Charlotte, Huntersville or Fort Mill, and you can switch between them for follow-ups. Fort Mill currently sees new patients on Tuesday mornings only.

About an hour. That includes check-in, a medical assistant taking your vitals and history, and a one-on-one evaluation with your physician. Follow-up visits are usually shorter.

Your insurance card, photo ID, a current list of medications, and any X-rays, MRIs or CT scans you've had. Records of previous treatment for the same problem, such as physical therapy, injections or chiropractic care, are also helpful. If you can, complete the patient intake form at home and bring it with you.

A physiatrist is a medical doctor who specializes in Physical Medicine and Rehabilitation. They diagnose and treat pain in the spine, joints, muscles and nerves, with a focus on restoring function without surgery. Both of our physicians are board-certified physiatrists with fellowship training in interventional spine and sports medicine.

Yes. Unlike clinics where you rotate between providers, the physician who evaluates you is the one who performs your procedures and sees you at every follow-up.

Sometimes. Your first appointment is primarily an evaluation, and your physician may recommend a procedure at a later visit once your insurance has approved it. Where it's appropriate and authorization isn't needed, some treatments can be started the same day.

We accept Medicare, Blue Cross Blue Shield, Aetna, Cigna, Humana, UnitedHealthcare, Tricare and workers' compensation, and we handle the billing for you. If your plan isn't listed, call us and we'll check. Plans change, so we confirm your specific coverage before every new patient visit.

On the day of your visit. If you're not sure what your co-pay is, your insurance provider can tell you, or we can tell you when we verify your benefits.

We're an independent private practice, not part of a hospital system. Procedures are performed in our own offices, so you don't pay the separate facility fee a hospital adds on top of the physician's fee for the same procedure. Read more about no facility fees.

Statements are available through our patient portal. For records requests, call (704) 542-3988 or have your other provider fax a records release to (704) 542-3912.

Chronic neck and back pain, herniated discs, sciatica, facet and SI joint pain, knee and hip arthritis, shoulder and rotator cuff problems, tennis elbow, carpal tunnel, plantar fasciitis and sports or overuse injuries. If you're not sure whether yours fits, our Where Does It Hurt? page is a good place to start.

Our practice is built around non-opioid pain care. We focus on finding the source of the pain and treating it directly with image-guided procedures, regenerative therapies and rehabilitation. Your physician will discuss all appropriate options with you.

Yes. Injections, radiofrequency ablation and regenerative treatments are performed in our own procedure rooms under fluoroscopy or ultrasound guidance, by the same physician who diagnosed you. Your physician will explain what to expect, including any preparation and recovery time, before anything is scheduled.

Yes. We offer platelet-rich plasma, stem cell and shockwave therapy for selected joint, tendon and soft-tissue conditions. These treatments are generally not covered by insurance. Learn more about regenerative medicine.

Charlotte at 8035 Providence Road, Suite 340; Huntersville at 9920 Kincey Ave, Suite 200; and Fort Mill at 130 Crisanto Ave, Suite D. All three are reached on (704) 542-3988. Directions and hours are on our contact page.

Yes, free parking at every office. In Charlotte, park directly outside the building in Arboretum Office Park.

In Charlotte, yes. Bus stops for routes 61x, 51 and 14 are directly across the street from the office.

Yes. Our offices are ADA compliant. If you need any other accommodation, let us know when you book and we'll arrange it.