Privacy Policy

Who we are

Advanced Sports & Spine is an interventional pain management practice with offices in Charlotte and Huntersville, North Carolina, and Fort Mill, South Carolina. In this policy, “we,” “us,” and “our” refer to Advanced Sports & Spine. “You” refers to anyone who visits this website or submits information to us through it.

By using this website, you agree to the practices described here. If you do not agree, please do not use the site or submit information through it.

Information we collect

We collect two kinds of information: information you give us directly, and information collected automatically as you use the site.

Information you give us

When you complete an appointment request, contact form, or callback request, or when you speak with our website assistant, we may collect:

• Your name
• Your phone number and email address
• The office or location you are interested in
• A general description of your symptoms or reason for contacting us
• Any other details you choose to include in a message to us

Please do not send detailed medical records, images, or sensitive health history through a website form or text message. If we need that information, we will ask for it through a secure channel.

Information collected automatically

When you browse the site, we and our service providers may collect:

• Your IP address, browser type, device type, and operating system
• The pages you view, the time spent on them, and the links you select
• The website, advertisement, or search that brought you to us, including campaign parameters attached to a link
• General location information derived from your IP address, such as city or region

How we use your information

We use the information we collect to:

• Respond to your appointment request, question, or callback request
• Schedule, confirm, reschedule, or remind you about appointments
• Verify who you are when you contact our offices
• Operate, maintain, and improve this website
• Measure how well our advertising and content are working
• Meet our legal, regulatory, and recordkeeping obligations

We do not use the information you submit through this website to make decisions about your care without speaking with you first.

How we share information

We do not sell your personal information. We do not rent it, and we do not share it with third parties or affiliates for their own marketing or promotional purposes.

We share information only in these situations:

• Service providers. Companies that host our website, manage our forms and customer records, send our text messages and emails, and measure our advertising. They may use your information only to perform those services for us.
• Within the practice. With our clinical and administrative staff, so we can respond to you and provide care.
• Legal requirements. When we are required to by law, subpoena, or court order, or when it is necessary to protect the rights, safety, or property of our patients, our staff, or the public.
• Business changes. If the practice is involved in a merger, acquisition, or transfer of assets, information may transfer as part of that transaction, subject to this policy.

Cookies, analytics, and advertising

This website uses cookies and similar technologies. Some are necessary for the site to work. Others help us understand how the site is used, and help us measure whether our advertising is reaching people who need our services.

We work with analytics and advertising providers that may set their own cookies or use similar technologies, including providers of web analytics and online advertising platforms. These providers may combine the information collected here with information they hold from other sources, subject to their own privacy policies.

You can control cookies through your browser settings, and most browsers let you refuse or delete them. Blocking some cookies may affect how parts of the site work. You can also opt out of personalized advertising through the settings offered by the advertising platforms themselves.

Some browsers send a “Do Not Track” signal. There is currently no common standard for responding to these signals, so our site does not respond to them.

Your health information

Health information that we create or receive as your healthcare provider is protected health information. It is governed by the Health Insurance Portability and Accountability Act (HIPAA) and by our Notice of Privacy Practices, which is a separate document available at our offices and on request.

This privacy policy covers our website, our online forms, our advertising, and our text messaging. Where this policy and our Notice of Privacy Practices differ in how protected health information is handled, the Notice of Privacy Practices controls.

Information you send through a website form or a text message is not encrypted end to end, and no online transmission can be guaranteed to be completely secure. Please keep what you send through those channels general, and call us at (704) 542-3988 to discuss anything detailed.

How we protect information

We use administrative, technical, and physical safeguards designed to protect the information we hold, including secured hosting, encrypted connections to this website, and access limited to staff who need it. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

We keep information for as long as we need it for the purposes described in this policy, or for as long as the law requires us to keep it.

Your choices and rights

• Text messages. Reply STOP to any message to stop receiving them. Reply HELP for help.
• Email. Use the unsubscribe link in any email we send, or contact us directly.
• Access and correction. You can ask us what personal information we hold about you, ask us to correct it, or ask us to delete it, subject to the records we are legally required to keep.
• Cookies. Manage or block cookies through your browser settings.

Depending on where you live, you may have additional rights over your personal information under state law. To make any of these requests, contact us using the details below. We may need to verify your identity before we act on a request.

Children’s privacy

This website is intended for adults. We do not knowingly collect personal information online from children under 13. If you believe a child has provided information through this site, contact us and we will delete it. Information about a minor patient provided by a parent or guardian in the course of care is handled under our Notice of Privacy Practices.

Links to other sites

Our site may link to websites we do not operate, including review platforms, patient portals, and payment providers. We are not responsible for their content or their privacy practices, and we encourage you to read their policies before sharing information with them.

Changes to this policy

We may update this policy as our practice, our technology, or the law changes. When we do, we will revise the effective date at the top of the page. Significant changes will be highlighted on this page. Continuing to use the site after an update means you accept the revised policy.

How to contact us

If you have a question about this policy or about how your information is handled, contact us:

• Charlotte
  8035 Providence Road, Suite 340
  Charlotte, NC 28277
• Huntersville
  9920 Kincey Ave, Suite 200
  Huntersville, NC 28078
• Fort Mill
  130 Crisanto Ave, Suite D
  Fort Mill, SC 29715