Terms of Service

Acceptance of these terms

This website is operated by Advanced Sports & Spine, an interventional pain management practice with offices in Charlotte and Huntersville, North Carolina, and Fort Mill, South Carolina. In these terms, “we,” “us,” and “our” refer to Advanced Sports & Spine, and “you” refers to anyone who visits the site or submits information through it.

By using this site, you agree to these terms and to our Privacy Policy. If you do not agree, please do not use the site. You must be at least 18 years old to submit a request through this website. A parent or legal guardian may submit a request on behalf of a minor.

Medical emergencies

Do not use this website, our forms, or text messaging to report a medical emergency. These channels are not monitored around the clock and messages may not be seen right away. If you are experiencing an emergency, call 911 or go to the nearest emergency room.

Appointment requests

Submitting a form on this website is a request, not a confirmed appointment. An appointment exists only after a member of our staff has contacted you and confirmed a date and time. We will make reasonable efforts to respond during business hours, Monday through Friday.

We may decline or reschedule a request, and we may ask for additional information before scheduling. Please keep the details you send through a web form or text message general. Do not send medical records, images, or sensitive health history through those channels. If we need that information, we will ask for it through a secure route.

You are responsible for the accuracy of the information you submit, including the phone number and email address you give us.

Communications from us

By submitting a request, you agree that we may contact you by phone, voicemail, or email about that request and about your care.

If you check the text message consent box on one of our forms, you are agreeing to receive text messages from Advanced Sports & Spine relating to your appointment request and your care. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for help. Mobile carriers are not liable for delayed or undelivered messages. Consent to receive text messages is not a condition of treatment, and you may withdraw it at any time.

How we handle the information you give us, including your mobile number, is described in our Privacy Policy.

Coverage and billing questions

Any information on this site about coverage, benefits, or payment is general and does not apply to any individual plan or policy. Coverage depends on your plan, your benefits, and the services your provider determines are appropriate.

Nothing on this website should be read as a statement that a service is or is not covered for you. For a benefits check or a billing question, call our office at (704) 542-3988 and our staff will help you.

Acceptable use

You agree to use this site lawfully and not to:

• Submit false, misleading, or fraudulent information, or impersonate another person
• Attempt to gain unauthorized access to the site, its servers, or any connected system
• Interfere with the operation of the site, including by introducing malicious code or overloading it with requests
• Use automated tools to scrape, harvest, copy, or index the site or its content, except by a search engine operating within the limits we publish
• Copy, republish, or redistribute site content for commercial purposes without our written permission
• Use the site to send unsolicited commercial messages or to collect information about our patients or staff

We may restrict or block access to the site if we believe it is being used in any of these ways.

Ownership of site content

The text, images, graphics, layout, logos, and other material on this website are owned by Advanced Sports & Spine or used with permission, and are protected by copyright, trademark, and other laws. The Advanced Sports & Spine name and logo may not be used without our written permission.

You may view, print, and download pages from this site for your own personal, non-commercial use, provided you do not alter them or remove any notices. All other rights are reserved.

Reviews and submissions

If you send us a comment, suggestion, testimonial, or other material, you give us permission to use it in connection with our practice without payment to you, unless we have agreed otherwise in writing. Please do not include information about your own care that you would not want shared publicly.

Reviews shown on this site are published by the review platforms that host them. We do not control what those platforms display, and displaying a review is not a representation about what any other person will experience.

Third-party sites and services

This site may link to websites and services we do not operate, including review platforms, patient portals, and payment providers. We provide those links for convenience. We do not control those sites, we are not responsible for their content or their practices, and a link is not an endorsement. Your use of a third-party site is governed by that site’s own terms and privacy policy.

Accessibility

We are working to keep this website usable by as many people as possible, including people who use assistive technology. If you have difficulty using any part of this site, or you need information from it in another format, call us at (704) 542-3988 or email hello@advancedsportsandspine.com and we will help you and work to fix the problem.

Disclaimer of warranties

This website is provided on an “as is” and “as available” basis. To the fullest extent permitted by law, we disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement.

We do not warrant that the site will be uninterrupted, secure, or error free, that defects will be corrected, or that the site is free of viruses or other harmful components. While we work to keep the content accurate and current, medical information changes, and we do not warrant that everything on the site is complete or up to date.

Limitation of liability

To the fullest extent permitted by law, Advanced Sports & Spine, its physicians, staff, and affiliates will not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of your use of this website or your inability to use it, including damages for lost data, lost profits, or business interruption, even if we have been advised that such damages are possible.

This limitation applies to your use of the website. It does not limit any right you may have in connection with the medical care you receive from the practice, and it does not exclude liability that cannot be excluded under applicable law.

Indemnification

You agree to defend, indemnify, and hold harmless Advanced Sports & Spine and its physicians, staff, and affiliates from any claims, losses, liabilities, and expenses, including reasonable attorneys’ fees, arising out of your use of this website, your violation of these terms, or your violation of the rights of another person.

Governing law

These terms are governed by the laws of the State of North Carolina, without regard to its conflict of law rules. Any dispute arising out of these terms or your use of this website will be brought in the state or federal courts located in Mecklenburg County, North Carolina, and you consent to the jurisdiction of those courts.

This site is operated from the United States and is intended for users in the United States. If you access it from elsewhere, you are responsible for complying with your local laws.

Changes to these terms

We may update these terms as our practice, our technology, or the law changes. When we do, we will revise the effective date at the top of the page. Continuing to use the site after an update means you accept the revised terms.

General provisions

If any part of these terms is found to be unenforceable, the rest remains in effect. Our failure to enforce a provision is not a waiver of it. These terms, together with our Privacy Policy, are the entire agreement between you and us regarding your use of this website. You may not transfer your rights under these terms to anyone else.

How to contact us

If you have a question about these terms, contact us:

• Charlotte
  8035 Providence Road, Suite 340
  Charlotte, NC 28277
• Huntersville
  9920 Kincey Ave, Suite 200
  Huntersville, NC 28078
• Fort Mill
  130 Crisanto Ave, Suite D
  Fort Mill, SC 29715